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Prevent duplicate orders

Goal

Section titled “Goal”

Determine whether order exists before creating another.

Before you begin

Section titled “Before you begin”
  1. Wait for current action to finish.
  2. Search open and recent orders using known order details.
  3. Check KDS and printer independently.
  4. If order exists, continue from existing record.
  5. Create replacement only after authorized manager confirms original was not accepted.

Expected result

Section titled “Expected result”

Guest request exists as one order.

Recovery

Section titled “Recovery”

If duplicates exist, do not take another payment. Ask manager to follow void/reconciliation policy.

Contact support with order IDs only.